1. Our Commitment to Privacy
2. What is Personal Information?
Personal information is any information about you as an identifiable individual and includes information with respect to your name, address, phone numbers, financial information, credit card numbers, and insurance information.
3. Important Principles For Your Protection
Collecting and Using Personal Information – Either before or when we collect personal information about you, we will explain how we intend to use it. We will limit the personal information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your personal information for any other purpose.
Disclosing Personal Information – We may provide your personal information to associated parties only where we have your consent, or to others where we are required to do so by law.
Protecting Personal Information – We will protect the personal information we obtain about you with appropriate safeguards and security measures. We will retain your personal information only for the time it is required for the purposes we explain or as otherwise required by law.
Access to and Accuracy of Your Personal Information – We will give you access to the personal information we retain about you. We will provide you the opportunity to update the personal information we retain to ensure it is accurate.
The following sections will answer most of the important questions that you may have about how we fulfil each of these important principles, and how we will hold ourselves accessible and accountable to you.
4. Why We Ask for Your Personal Information
If you are a customer, we ask you for information to communicate with Insurance companies, allow for proper collection of any fees, remain in contact with you regarding your account, Communicate with any collection agencies in cases where necessary. As an employee, we collect personal information to ensure proper processing of all personal accounts including payroll, insurance benefits, and any post secondary intake. When you provide this information, you will be asked to acknowledge your consent for us to provide it where necessary. This consent is optional and you can decide to withdraw it at any time. Please refer to Understanding Your Options, section 7 in this Policy.
5. How We Collect Personal Information About You
If you are a customer, much of the information we collect comes directly from you. We may also obtain personal information about you from third parties, such as insurance companies to help us assess your needs.
While we always try to protect the privacy of our customers, we understand you may choose to refuse or withdraw consent to the collection, use and release of your personal information and we will record and respect your choices. Please be aware that this may result in our inability to complete any work for you.
6. When We Release Your Personal Information
We release your personal information to parties outside Lone Pine R.V. only under the following circumstances.
With Your Prior Consent – We may disclose your personal information to our third party vendors.
When Required or Permitted by Law – In certain circumstances, the law may require or permit Lone Pine R.V. to disclose your personal information without your knowledge or specific consent. For example, such information may be disclosed if required to comply with a subpoena, warrant, or court order, or if requested by a government institution, which has the lawful authority to obtain the information.
Under no circumstances do we sell personal information to other organizations.
7. Understanding Your Options
We will explain your options of refusing or withdrawing consent to the collection, use or release of your personal information, and we will record and respect your choices. In many cases you are free to refuse or withdraw your consent at any time. You may do so in writing by contacting us at the email addresses listed below. Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your options. With few exceptions, you can change your options at any time.
8. How We Protect Your Information
Lone Pine R.V. will store and process your personal information in Airdrie, Alberta, Canada.
Securing Your Information – To help protect the confidentiality of your personal information, Lone Pine R.V. employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of Internet technologies, security and privacy risks cannot be eliminated and Lone Pine R.V. cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.
We will audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.
We will retain your personal information only as long as it is required for the reasons it was collected or as required by law. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your personal information is no longer needed or required, we have procedures to destroy, delete, erase or convert it to an anonymous form.
9. Your Right to Access Your Information
We will give you access to the information we have about you. You may arrange such access by contacting the Lone Pine R.V. management.
Please note that we may not be able to provide information about you from our records if it contains references to other persons, is subject to legal privilege, contains information proprietary to Lone Pine R.V. or cannot be disclosed for other legal reasons. If you have any questions regarding decisions made, we will tell you the reasons for those decisions.
10. Keeping Your Information Accurate
We will give you the opportunity to keep your personal information accurate and up-to-date. Having accurate information about you enables us to give you the best possible service to our customers. You can help by keeping us informed of any changes. If you find any errors in our information about you, let us know and we will make, where necessary, the corrections as soon as reasonably possible and make sure they are conveyed to anyone we may have misinformed. For information that remains in dispute, we will note your opinion in the file.